Tych Business Solutions
Durban, KwaZulu-Natal
Job details
Pay
- R18 000 – R20 000 a month
Job type
- Permanent
Location
Durban, KwaZulu-Natal
Full job description
Customer Relationship Management
Act as the primary point of contact for customer queries, ensuring professional and timely responses.
Maintain strong relationships with existing customers to ensure retention and satisfaction.
Handle customer complaints or concerns, escalating where necessary and ensuring resolution.
Order Processing & Sales Support
Receive, process, and follow up on customer orders from quotation through to delivery.
Prepare and send quotations, sales proposals, and pricing information in line with company policies.
Ensure accurate order entry into the ERP/CRM system and track orders until completion.
Internal Sales Activities
Identify upselling and cross-selling opportunities during customer interactions.
Assist the sales team in achieving monthly and quarterly sales targets.
Follow up on leads, lapsed accounts, and outstanding quotations.
Communication & Coordination
Liaise with internal departments (logistics, finance, production, procurement) to ensure timely delivery and accurate invoicing.
Communicate stock availability, lead times, and delivery schedules to customers.
Coordinate with warehouse and dispatch teams to track shipments and resolve delivery issues.
Administration & Reporting
Maintain accurate and up-to-date customer records in CRM systems.
Prepare regular sales and service reports for management review.
Monitor account activity and ensure adherence to payment terms.
Continuous Improvement
Suggest process enhancements to improve customer satisfaction and sales efficiency.
Stay informed on product knowledge, market trends, and competitor activity.
Relevant Qualification
At least 5 years in a similar role
Between 3 – 5 Years