Optivet
Johannesburg, Gauteng
Job details
Pay
- R7 000 – R8 000 a month
Job type
- Permanent
Location
Johannesburg, Gauteng
Full job description
Handle inbound and outbound customer/ rep calls, emails and WhatsApp’s
Resolve queries, complaints, and requests within set turnaround times
Answer Calls within the SLA set
Log all customer interactions accurately in the ERP system
Escalate complex issues to the relevant departments
Maintain knowledge of products, services, and processes
Uphold service standards and contribute to a positive team environment
Assisting Clients to navigate theonline ordering portal and provide necessary training
Take and handle all Telephone orders and Sales relating to warranties and spare parts
Occasionally working with rep orders and assisting with walk-in customers
Minimum Grade 12/NQF Level 4
Proven experience in customer service (preferably within a call/contact centre)
Excellent communication and interpersonal skills
Ability to work under pressure and handle high call volumes
Strong computer literacy and familiarity with CRM systems
Accounting package current Sage Pastel (advantage)
Between 1 – 3 Years
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