First Technology Pty Ltd
Location
Midrand, Gauteng
Full job description
We are looking for a Customer Service Agent – Logistics to provide professional, efficient, and customer-focused support to ensure client satisfaction, resolve queries, and maintain company service standards in line with operational requirements.
Key Responsibilities
- Manage customer queries via phone, email, and ticketing systems.
- Provide accurate and clear product and service information.
- Resolve customer complaints with professionalism and empathy; escalate complex cases when necessary.
- Maintain accurate, up-to-date records in relevant systems.
- Ensure adherence to company policies, processes, and performance standards, including SLA compliance, response times, and service quality benchmarks.
- Collaborate with internal teams to ensure smooth logistics and service delivery.
Skills & Competencies
- Excellent verbal and written communication skills with active listening ability.
- Strong telephone etiquette and well-spoken presentation.
- Problem-solving and conflict resolution capabilities.
- Ability to work effectively under pressure.
- Demonstrates patience, empathy, and professionalism in customer interactions.
- Strong organisational and time management skills.
- Computer literacy, with proficiency in ERP systems and Microsoft Office Suite.
- Friendly, approachable, and confident communicator with strong interpersonal skills.
Qualifications & Experience
- Matric / Grade 12 required (tertiary studies advantageous).
- Previous experience in a customer service, call centre, or logistics support environment beneficial.
- Ability to learn and adapt quickly in a fast-paced environment.