Momentum Life

Job details

Job type

Temporary

Location

Centurion, Gauteng

Full job description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

As a Digital Support Learner, you will help users (clients, advisers, and employees) with technical support for Momentum’s digital platforms like websites and mobile apps.

Requirements

Education

Matric (Grade 12) and an IT-related qualification.

Experience

Some experience in a helpdesk or technical support role is helpful.

Preferable Skills and Knowledge

Exposure to systems like Freshdesk, Jira, and Euphoria.
Understanding of Momentum’s products and platforms.
ITIL Foundation certification

Duties & Responsibilities

Key Responsibilities

Support Users:
- Help users with technical issues on Momentum’s websites and apps.
- Log and track queries accurately.
- Solve problems quickly or escalate when needed.
Teamwork:
- Be punctual and manage your time well.
- Work positively with your team to meet goals.
- Share feedback and ideas to improve service.
Personal Growth:
- Take part in training.
- Work on your development plan.
- Collaborate and support your teammates.